1. I'M NOT FINDING EXACTLY WHAT I'M LOOKING FOR ON THE WEBSITE, HOW CAN
I GO ABOUT PLACING A CUSTOM ORDER?
Please call to speak with our team member about your needs. We're
more than happy to talk you through your options and help you make the best selection for
2. WILL MY ORDER BE DELIVERED AT THE TIME MENTIONED IN THE ORDER?
The order will be delivered within the time slot selected. We will
make our best efforts to get your orders delivered within the mentioned time, however it's
not guaranteed due to unforeseen circumstances at times.
3. HOW FRESH ARE THE CAKES DELIVERED?
Our cakes are prepared in our own Factory Facilities. All orders for the day are prepared on
the same day as per requirement. The cakes are maintained and transported that make it stay
fresh when it is delivered.
4. WHY IS THERE A WEIGHT DIFFERENCE IN THE CAKE DELIVERED?
Customized cakes and special requirements need manual intervention in icing and shaping.
This is a highly skilled and manual job. So, accurate weights cannot be achieved. Sometimes
the variation could be as much as 10%.
5. CAN I RESCHEDULE AN ORDER DATE?
If, for any reason you wish to re-arrange the date of your order, Bakers Basket will try
it’s best to accommodate these changes without any additional charges, provided sufficient
notice is given and we are able to provide a cake for the re-arranged order date. All
changes must be intimated via a call on the registered number and only after a confirmed
reply from us will it be applicable. If the order is already in process or has been prepared
there is no possibility to reschedule the order.
6. CAN I WRITE MY OWN MESSAGE ON THE CAKE ORDERED?
Yes you could send us your message while booking the cake online. Please be short so that it
can be accommodated on the cake.
7. WHAT IF MY RECIPIENT LIVES IN THE OUTSKIRTS OF THE CITY MENTIONED?
We would make every attempt to reach the recipient, however if the address is outside our
delivery limits, we would not be able to deliver it. Please ensure that the recipient
address is within the Pune Municipal Corporation limits.
8. WHAT IS THE LEAD TIME FOR PLACING AN ORDER?
For regular cakes ‘Same Day Delivery’ orders can be placed on the same day within the time
slot selected. For Special orders we would need at least 48 hours prior notice. For Wedding
cakes and Customized cakes we would need at least 72 hours prior notice. Please contact the
online team for more details.
9. WHAT IS THE SHELF LIFE OF THE CAKES?
The usual shelf life of a cake is about 24 hours. However, it depends on the cake and the
conditions in which it is carried during delivery.
10. DO I NEED TO REFRIGERATE THE CAKES?
Cream based cakes need to be refrigerated once delivered and chocolate flavor cakes should
be stored in cool temperature.
11. HOW DO YOU GUARANTEE THE QUALITY OF THE CAKE?
Our cakes are made in our own bakery. We use fresh cream and high quality ingredients to get
the taste that you cherish for long that is a proof of its quality. These are prepared along
with orders that cater to our own shops.
12. DO YOU TAKE ORDERS ON THE PHONE AND PAYMENT ON DELIVERY?
Yes; Conditions apply.
13. HOW DO I DECIDE ON THE CAKE SIZE I NEED?
Best way to decide is to know the number of guests you are going to serve. Approximately we
are using the below calculations:
Half KG cake SERVES 6-8 PEOPLE
1 KG cake SERVES 12-14 PEOPLE
14. HOW DO I PAY FOR MY ORDER?
Payments can be done through internet banking or via online payment gateway at the time of
placing the order online. We also have Cash on Delivery once the order is confirmed.
15. WHAT IF I HAVE FOOD ALLERGIES?
Please be aware that whilst your chosen products may not be made with nuts or other allergenic
requests. For details on the ingredients we work with in the bakery, please contact the online
team directly to speak with and also with the bakery chef if need be, to determine which items
available can accommodate your allergies. All precautions would be taken as per your request.
*The seasonal weather conditions will affect the storage conditions for cakes. In summers or
monsoons it is advisable to keep all perishable bakery items refrigerated till served.